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Selasa, 10 Juli 2012

[P933.Ebook] PDF Download Juran's Quality Essentials: For Leaders, by Joseph Defeo

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A practical, concise guide to improving business performance by properly applying quality management methods

"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance and wants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality

Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute, Joseph A. DeFeo, uniquely distills Dr. Juran's life's work on quality with some of today's latest practices into a practical action plan for creating a strong, successful, globally competitive enterprise.

Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can:

Embrace quality and not miss an opportunity to improve performance
Lead an organization through sustainable financial change while fostering a culture of quality
Stop useless initiatives by aligning goals with the strategic plan
Challenge new product or service development methods
Create breakthroughs in baseline performance
Ensure repeatable and compliant processes
Simplify macro processes with business process management
Execute benchmarking to sustain market leadership

Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resource provides you with a detailed roadmap for leading a quality revolution in your organization.

Sales Rank: #892989 in Books
Published on: 2014-05-06
Original language: English
Number of items: 1
Dimensions: 9.30" h x .80" w x 6.30" l, 1.25 pounds
Binding: Hardcover
304 pages

About the Author

JOSEPH A. DEFEO is a leading business management consultant and successor to Dr. Juran as President of Juran Institute. He is recognized worldwide for his expertise in enabling companies to achieve organizational excellence. Mr. DeFeo's varied areas of expertise include coaching executives to understand the key factors in driving organization-wide change programs and deploying breakthrough management principles like Lean Six Sigma, strategic planning, and business process optimization. For more than 25 years, he has worked in more than 30 countries teaching leaders pragmatic methods to attain excellence.

JOSEPH M. JURAN was the international thought leader in the quality management field for more than 70 years and continues to be considered the father of modern-day quality management. He named the universal concept of the "vital few and the useful many" as the Pareto Principle, which we know today as the 80/20 rule. As an original member of the Board of Overseers, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award. He was the founder of Juran Institute, Inc., and author of more than 20 books.

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2 of 2 people found the following review helpful.
A Must for Executives!
By Peter Robustelli
This is an excellent book for Executives in all industries. Joe DeFeo has captured the essence of what is improtant for a business leader today. The chaprters are easy reading for airplane trips and spare moments. Chapter 4 regarding Quality Goals and Alignment with the Strategic Plan is particularly interesting, especially when typically 70% of corporate strategic plans are developed but not fully implemented!

2 of 2 people found the following review helpful.
Another great Quality related book!
By Tina Pietraszkiewicz
A great read to help managers and executives understand the positive effects that quality improvement can have on their organizations. This is a condensed, shortened version of Juran's 6th edition of the Quality Handbook. What a great read!

2 of 2 people found the following review helpful.
A great read
By Lillian Dikovitsky
This is an excellent book and would be helpful to any organization. A succint message for embracing quality and understanding what a leader's role needs to be.

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Senin, 09 Juli 2012

[J484.Ebook] Download A Commentary on Horace: Odes, Book II, by R. G. M. Nisbet, Margaret Hubbard

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This commentary provides the reader with the background knowledge of conventional forms and topics needed to appreciate fully every aspect of the poems. The editors focus particularly on word play, literary parallels, and stylistic nuances.

Sales Rank: #2983964 in Books
Published on: 1991-06-13
Original language: English
Number of items: 1
Dimensions: 8.50" h x .92" w x 5.50" l, 1.04 pounds
Binding: Paperback
372 pages

Review

"The present volume fully lives up to the very high expectations aroused by the first....Its users will find it a constant source of information, criticism, stimulus, and understanding."--Journal of Roman Studies

"One cannot praise sufficiently highly the assiduous scholarship that has gone into the making of the commentary."--Bulletin of the Joint Association of Classical Teachers

"Nisbet and Hubbard have produced what will become a standard reference edition for many a long year."--Classical Review

About the Author
R. G. M. Nisbet is at University of Oxford. Margaret Hubbard is at St Anne's College, Oxford.

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Kamis, 05 Juli 2012

[V730.Ebook] Ebook Download Psy-Comm #2: v. 2, by Jason Henderson, Tony Salvaggio

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Elite Psy-Comm Mark Leit is now a fugitive on the run. He has turned his back on the life that once provided him with fame and privilege. He has left behind the corp-state he served, as well as his partner and friend, David Jerold. Electromedia Corp. wants this embarrassing incident controlled, but David just wants his friend back... whether he's dead or alive.

Sales Rank: #1204172 in eBooks
Published on: 2014-12-05
Released on: 2016-04-08
Format: Kindle eBook

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1 of 1 people found the following review helpful.
O.K...just O.K.
By Gob
The first book in the series asked a lot of provoking questions about a country infatuated with war and reality television; these questions fall flat in the second installment. While the series certainly keeps its action, it just isn't as though-provoking or even interesting. It is like a generic popcorn movie flick. The ending sets up for a promising third installment that may be good enough to forgive this in between work, but I'm not holding my breath.

0 of 0 people found the following review helpful.
Great Sequel!!!
By Mangacat
I really enjoyed the first one, but Volume 2 is much more action packed. Also it feels like more happens in this volume and I know and care about the characters much more. The art is a bit different from the first but equally excellent. There are some great action sequences in there that I could see in a movie for sure. And I definitely want to know how this can possibly work out for Mark and Snow.

0 of 0 people found the following review helpful.
A good read
By Moltar 1138
I liked book two better than book one. Since there are no new characters to introduce with new backstory, this flows a lot better, with a tighter story. Artwork is great. Plenty of action.

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The classic comprehensive and authoritative textbook on bacterial molecular genetics.

Features completely revised and updated material and new chapters, incorporating the most recent advances in the field since publication of the third edition in 2007.
Provides thought questions, problems, and suggested reading lists for each chapter that test student comprehension and encourage further research.
Provides descriptive background information, detailed experimental methods, examples of genetic analyses, and advanced material relevant to current applications of molecular genetics.
Serves as an invaluable text for anyone working in the fields of microbiology, genetics, biochemistry, bioengineering, medicine, molecular biology, and biotechnology. It is also essential reading for scientists in all fields of biology, many of whom depend upon the concepts and techniques covered in this book.

Sales Rank: #120071 in Books
Brand: Brand: ASM Press
Published on: 2013-01-07
Original language: English
Number of items: 1
Dimensions: 11.25" h x 8.75" w x 1.50" l, 4.80 pounds
Binding: Hardcover
728 pages

Features

Used Book in Good Condition

Most helpful customer reviews

5 of 5 people found the following review helpful.
Just what I needed
By Brian_F
I'm a physicist who got thrown into molecular biology. Most texts talk about bacteria, then go into mice and humans, which I am not concerned with. It's at a first year graduate student level, again just what I need.

2 of 2 people found the following review helpful.
Quality textbook
By Josh
I purchased this textbook for a Microbial Genetics course that I was taking. It was extremely useful as I tend to read my textbooks and highlight a lot. This text book is very in depth and has some great explanations. It has a lot of illustrations which allows you to follow along and is a nice break from simply reading straight text. I am happy with my purchase as it allowed me to better learn the material when my professor didn't really explain a concept all too well.

0 of 0 people found the following review helpful.
Educational but super dense, but then again genetics is a hard ...
By Jonathan
Educational but super dense, but then again genetics is a hard subject, didn't manage a 3.0 in the class...but I still passed it.

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This book provides a concise yet comprehensive coverage of the law of landlord and tenant in England and Wales. It deals with the common law concepts as developed over the years and, most importantly, all important legislation relating to residential, commercial and agricultural tenancies. Many chapters concentrate on protected Rent Act tenancies, assured and assured shorthold tenancies, enfranchisement of houses and flats, extension of leases, right of first refusal and commonhold. While public sector residential tenancies and agricultural tenancies are briefly covered, business tenancies are covered in greater detail. The book will be of interest to university students, law professionals, chartered surveyors, estate managers and the lay public. It can be used as a guide prior to a more in-depth study of the subject. For students, it should provide adequately for their needs depending on the extent in which they need to study the subject.

Published on: 2015-04-21
Original language: English
Number of items: 1
Dimensions: 9.00" h x .95" w x 6.00" l, 1.18 pounds
Binding: Paperback
418 pages

About the Author
Dr Khublall holds three professional qualifications and three UK university degrees of high standing, including a higher doctorate degree (DSc). He is both a barrister and a chartered surveyor. He has had a varied career over 50 years in farming, deputy chief valuation officer of Guyana, senior lecturer in Hong Kong, university professor and a sitting member of a judicial tribunal in Singapore, and law practice in England. He is author of 16 books (some were published by Butterworths, Longman and FT Law & Tax), 6 study manuals and 33 academic papers. Some of his papers were presented at international conferences around the world. His expertise is mainly, though not exclusively, in real property law, taxation and property valuation. Some of his books are in property taxation, real property law, compulsory acquisition and compensation, development control and planning law, and teaching & study skills in higher education. His first book was on landlord and tenant law in Hong Kong in 1977.

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0 of 0 people found the following review helpful.
Very informative book on landlord and tenant law
By Gavin Anthony
I wanted some information on landlord and tenant law and I came across this book on this subject by Dr Nat Khublall. It covers all the relevant points I need to know in particular the up to date statutory provisions. it is well written and serves my needs very well. I would recommend it to anyone who would like to learn about the subject matter.

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Rabu, 27 Juni 2012

[F479.Ebook] Download PDF The Dramatic touch of difference: Theatre, own and foreign (Forum Modernes Theater Schriftenreihe)From G. Narr

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Sales Rank: #15274151 in Books
Published on: 1990
Original language: German
Binding: Paperback
287 pages

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Selasa, 19 Juni 2012

[W763.Ebook] Download Ebook Beyond Reason: Using Emotions as You Negotiate, by Roger Fisher, Daniel Shapiro

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“Written in the same remarkable vein as Getting to Yes, this book is a masterpiece.” —Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People

• Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the International Institute for Conflict Prevention and Resolution •

In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes. Building on his work as director of the Harvard Negotiation Project, Fisher now teams with Harvard psychologist Daniel Shapiro,�an expert on the emotional dimension of negotiation and author of�Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts. In Beyond Reason, Fisher and Shapiro show readers how to use emotions to turn a disagreement-big or small, professional or personal-into an opportunity for mutual gain.

Sales Rank: #46303 in Books
Brand: Fisher, Roger/ Shapiro, Daniel
Published on: 2006-09-26
Released on: 2006-09-26
Original language: English
Number of items: 1
Dimensions: 8.00" h x .42" w x 5.00" l, .35 pounds
Binding: Paperback
256 pages

Features

"Powerful, practical advice. It will put your emotions to good use."
"Profound and easy-to-read. There is no interaction setting - public, professional or personal, local or international - where its recommendations will not be applicable."
"A brilliant guide ... Anyone who faces a difficult conversation, let alone a formal negotiation, can use this as a guidebook."
"A must read for anyone who negotiates-which is to say for all of us."
"Valuable, clearly written book"

About the Author
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

Daniel Shapiro, Associate Director of the Harvard Negotiation Project, teaches negotiation at Harvard Law School and in the psychiatry department at Harvard Medical School/McLean Hospital.

From AudioFile
Two experts break new ground with this articulate lesson on the emotional dimension of negotiations. One of many insights they offer is the importance of attending to the five core concerns, or needs, that everyone has when involved in negotiation. These core concerns--appreciation, affiliation, autonomy, status, and role--are the source of much emotion, whether we want them to be or not. These concerns and clear standards for reacting to each of them are spelled out early in the lesson and serve to integrate the material that follows. Though the abridgment is a bit uneven, the insights are cutting-edge and will be a welcome change from competitive and mechanical models of negotiating. T.W. � AudioFile 2006, Portland, Maine-- Copyright � AudioFile, Portland, Maine

Review

“Written in the same remarkable vein as�Getting to Yes, this book is a masterpiece.”
—Dr. Steven R. Covey, author of�The 7 Habits of Highly Effective People
�
“Powerful, practical advice. It will put your emotions to good use.”
—Archbishop Desmond Tutu
�
“A must read for anyone who negotiates—which is to say for all of us.”
—Elena Kagan, Associate Justice of the Supreme Court of the United States; former dean of Harvard Law School; and former associate counsel to the president
�
“A brilliant guide . . . Anyone who faces a difficult conversation, let alone a formal negotiation, can use this as a guidebook.”
—Daniel Goleman, author of�Emotional Intelligence�
�
“Destined to take its place alongside�Getting to Yes�on innumerable bookshelves around the world.”
—Howard Gardner, Harvard University
�
“An indispensable real-world guide for anyone. Roger Fisher and Daniel Shapiro have brilliantly detailed a methodical system for moving emotions in a constructive direction. The NYPD Hostage Negotiation Team faces some of the most high-stakes decisions every day. We regularly apply the skills of�Beyond Reason�to create the straightforward dialogue that resolves the vast majority of our hostage negotiations.”
—Lt. Jack J. Cambria, commanding officer, NYPD Hostage Negotiation Team
�
“As the prosecutor of the International Criminal Court, I have to apply law to the world's most serious crimes. A real challenge is how to deal with people's emotions and to maximize the constructive impact of our work.�Beyond Reason�provides essential tools to understand how to develop solutions to even the most serious problem.”
—Luis Moreno-Ocampo, chief prosecutor, International Criminal Court
�
“The perfect follow-up to�Getting to YES�. . . The book is both profound and easy to read, based on a wide range of research and firsthand experience in negotation. There is no interaction setting—public, professional, or personal, local, or international—where its recommendations will not be applicable.”
—Elise Boudling, Dartmouth College
�
“Beyond Reason�is exactly what we need now: a lucid, systematic approach to dealing with emotions, infused with a practical wisdom that will help you understand, enrich, and improve all your negotiations—and all your relations with fellow human beings.”
—Leonard L. Riskin, director, Center for the Study of Dispute Resolution, University of Missouri-Columbia
�
“The resurgence of interest in emotions has broadened the impact of research on brain and behavior.�Beyond Reason�takes this to a new level, showing how emotions can positively and negatively affect the way managers and other negotiators approach their goals.”
—Joseph LeDoux, author of�Anxious, The Emotional Brain, and�Synaptic Self
�
“Masters of diplomacy, Fisher and Shapiro of the Harvard Negotiation Project, build on Fisher's bestseller (he coauthored�Getting to YES) with this instructive, clearly written book that addresses the emotions and relationships inevitably involved in negotiation.”
—Publishers Weekly�(starred review)
�
“This is one of those unusual works that is so carefully constructed and written that you may find yourself praising its common sense and nodding easily in concurrence. . . . It is a book to reflect upon and that belongs on every negotiator's reference shelf.”
—The Negotiator Magazine
�
“In this valuable, clearly written book, the authors say good negotiations—in business as well as in personal or family situations—hinge on respect for others, but also respect for your own feelings.”
—USA Today

Most helpful customer reviews

57 of 58 people found the following review helpful.
Valuable book
By Val Elbert
I recently finished reading "Beyond Reason" by Roger Fisher and Daniel Shapiro. The book is centered on an idea that emotions play an important role in negotiations and provided an analytical view on how to best manage the emotional side of negotiations. While I was aware that emotions can have a big impact on a negotiation, or even a conversation, I really enjoyed the perspective that the authors offered on dealing with people who "abuse" the power of emotions, ranging from coercion by threat to playing on sympathy.

Although the advice of the authors was generally helpful, I sometimes questioned practicality of following the guidelines in day-to-day affairs. For example, the authors encouraged the readers to document and discuss each of the negotiations as part of constant learning process, often spending sixty to ninety minutes in follow up discussions. As a manager of a development team with frequent meetings, such analysis would put a significant damper on my productivity. However, I realize that the book is not intended to be followed as a "manual" and each person may have to make practical adjustments.

Overall, the book is a "must read" for everyone, not just frequent negotiators. In the book, I found a lot of advice on how to respect the emotions that govern the meeting in many different settings. Since I learn best from seeing complex concepts in action, the case study that concluded the book put a neat "bow" on a very enjoyable and valuable read.

55 of 57 people found the following review helpful.
An attorney's impression
By Margaret Gold
As an attorney this book has altered the way I argue my cases. It has given me insight into the negotiation process in a different way than any other book I have read on negotiation. The five core concerns have helped me when I talk with my client, other attorneys and even when I interact with the judge. I also use the five core concerns in my personal life. You can grasp them in only a few minutes, yet they have a complexity to them. When you read the chapter about the ex-President of Equador you can understand how these core concerns can work on any level - personal, professional, or political. It is a must in everyone's library.

46 of 50 people found the following review helpful.
Winning With the Other Party Feeling Good
By John Matlock
In MBA school we are taught to negeotiate with a lot of figures, charts, graphs, etc. Once all the facts are known, the decision is simple. The problem with that is two fold: 1. They are typically based on projections that may well not be true (remember the Edsel and the Convair 880). 2. They ignore the feelings of the other person involved, and feelings are very important. Sometimes (often) a decision is made that is not to the person's best interest simply because of feelings.

This book breaks down the five core emothions of feeling appreciated, alone, imposition, put down, trivialized. It covers business negeotion, but perhaps even more important is negeotiating with teens (but not two year olds), the mentally ill (ex-wives included), the drunk in a bar.

The techniques described here are given examples in buying a small item, presenting a case to the Supreme Court, to discussing border disagreements between a couple of nations. In short, we all negeotiate all the time, it works best when both parties feel that they got the best of the deal.

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